Multi-channel IT support, remote troubleshooting, on-site assistance, and user lifecycle management. Keep your employees productive with 24/7 help desk solutions tailored to your business. Reduce downtime and improve efficiency with our fully managed service desk.
Our managed help desk provides singleโpointโofโcontact support for all IT issues. We handle password resets, software installations, hardware troubleshooting, and user onboarding/offboarding. Using AIโpowered ticketing and remote access tools, we resolve issues quickly to minimize employee downtime. With flexible SLAs and multiโchannel support (phone, email, chat, portal), we keep your workforce productive. โ This is a fully managed service โ you outsource your entire IT support function to OB Global. Our certified technicians follow ITIL best practices, providing proactive monitoring, knowledge base management, and detailed reporting.
Phone, email, chat, and portal โ unified queue with SLA tracking.
Instant remote assistance plus scheduled onโsite visits when needed.
Onboarding, offboarding, access rights, and asset assignment.
Curated articles, video tutorials, and AI chatbot for common issues.
Proactive surveillance & intelligent alerting
24/7 threat monitoring & advanced defense
Procure, deploy & manage hardware
Followโtheโsun support with multilingual technicians available anytime.
First response within 15 min, resolution based on severity level.
ITIL, CompTIA, Microsoft, Apple certified engineers.
Full visibility of hardware, software, and user entitlements.
Intelligent ticket classification and automated assignment.
CSAT, MTTR, backlog trends, and improvement recommendations.
Replaced inโhouse IT with our 24/7 help desk. Reduced average resolution time from 8 hours to 45 minutes.
Provided onboarding and remote support for 10,000+ students and faculty during pandemic. Setup selfโservice portal and chatbot.
Managed help desk for 2,000+ mobile workers and depot staff. Integrated with asset management for device replacement.
๐ฏ Associate
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